Terms & Conditions

WELCOME TO XENSCO
The terms "we," "us," "our," and "xensco" refer to xensco, an online wedding vendor marketplace and coordination platform. These Terms & Conditions (together with our Privacy Policy, "Terms") govern your access to and use of our website, mobile application, and related services (collectively, the "Services").

PLEASE READ THESE TERMS CAREFULLY before using our Services. By accessing, browsing, or using xensco, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services. These Terms apply to all users, including event planners, couples, and wedding vendors.

1. ACCOUNT REGISTRATION AND ELIGIBILITY

1.1 Eligibility

To use xensco Services, you must:

• Be at least 18 years of age
• Be a legal resident of India
• Have the legal capacity to enter into binding contracts
• Not be under suspension or banned from our platform

1.2 Account Creation

When creating an account, you must:

• Provide accurate, current, and complete information
• Choose a secure password known only to you
• Accept our Terms and Privacy Policy
• Provide valid contact information

1.3 Account Responsibility

You are solely responsible for maintaining the confidentiality of your account credentials and all activities occurring under your account. You agree to:

• Immediately notify us of unauthorized access or breaches
• Not share your login details with others
• Not use accounts of other users
• Accept full responsibility for account activity

1.4 Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms or our policies
• Your information is inaccurate or misleading
• We detect fraudulent or illegal activity
• We receive complaints regarding your conduct

2. USER CLASSIFICATIONS AND RESPONSIBILITIES

2.1 Regular Users (Couples and Event Planners)

You acknowledge that:

• You use xensco to find and connect with wedding vendors
• Your contact information and event details may be shared with vendors
• You are responsible for all communications and agreements with vendors
• xensco is a marketplace platform, not a vendor or service provider
• Any contracts or agreements with vendors are independent of xensco

2.2 Vendors

Vendors acknowledge that:

• They are independent contractors, not employees of xensco
• They are responsible for their own business operations, licensing, insurance, and tax compliance
• They will receive leads from xensco and manage vendor-client relationships independently
• They will pay agreed-upon commissions to xensco
• All vendor content (photos, descriptions, portfolios) may be used for marketing
• They warrant ownership of all content they provide
• Engagement with clients is entirely between the vendor and client, not xensco

3. LEAD GENERATION AND COMMISSION STRUCTURE

3.1 Lead Generation Service

xensco provides a lead generation service that connects users with vendors. When users submit inquiries, we share their contact information and event details with relevant vendors. By registering, you consent to this lead sharing mechanism.

3.2 Commission Model

Vendors agree to pay xensco a commission for each lead generated or transaction facilitated through our platform. Commission rates and terms are:

• Communicated separately to each vendor during registration
• Subject to modification with 30 days' written notice
• Calculated based on transaction amount or flat lead fee as agreed
• Due within 15 days of lead generation or transaction completion

3.3 Payment of Commissions

Vendors agree to pay commissions through:

• Bank transfer to xensco's designated account
• Digital payment methods (UPI, payment gateways)
• Other methods as agreed in writing

Vendors are responsible for ensuring timely payment. Late payments may result in account suspension or termination.

3.4 No Guarantee of Business

xensco does not guarantee that leads will result in business for vendors. Lead quality, vendor response, and conversion depend on vendor performance, pricing, quality, and market demand. Users are not obligated to hire any vendor.

4. VENDOR CONTENT AND INTELLECTUAL PROPERTY

4.1 License Grant

Vendors grant xensco a non-exclusive, worldwide, perpetual license to:

• Display vendor profiles, photos, videos, and descriptions on our platform
• Feature vendor services on our website and mobile application
• Use vendor testimonials, reviews, ratings, and case studies
• Promote vendor content on social media platforms (@xensco accounts)
• Create derivative marketing materials featuring vendor work
• Use vendor data for analytics and reporting
• Share aggregated vendor information with partners and advertisers

4.2 Vendor Warranties

Vendors warrant and represent that:

• All content provided is original or properly licensed
• They own or control all intellectual property rights in their content
• Their content does not infringe third-party rights (copyright, trademark, privacy, etc.)
• They have obtained necessary permissions from clients and subjects appearing in photos/videos
• All information about their services is accurate and current

4.3 Content Removal

If content violates intellectual property rights or these Terms, vendors must:

• Notify xensco immediately upon learning of any infringement claim
• Remove infringing content upon request
• Indemnify xensco against claims arising from content infringement

4.4 Attribution

When promoting vendor content, xensco will provide reasonable attribution to the vendor. However, failure to attribute does not void xensco's rights under this agreement.

5. LEAD SHARING AND DATA PRIVACY

5.1 User Information Sharing

When users express interest in services, xensco shares their information with relevant vendors, including:

• Name and contact details (phone, email, address)
• Wedding event date, location, and basic details
• Service requirements and preferences
• Budget information (if provided)

5.2 Vendor Responsibility

Vendors agree to:

• Use user information solely for contacting users about wedding services
• Not share user information with third parties without user consent
• Comply with applicable privacy and anti-spam laws
• Maintain user information confidentiality
• Delete user information upon user request (where legally permitted)

5.3 User Consent

By submitting inquiries through xensco, users consent to having their information shared with vendors and receiving contact from vendors. Users may opt out of certain communications through vendor unsubscribe mechanisms.

6. VENDOR INDEPENDENCE AND LIMITATIONS

6.1 Independent Contractor Relationship

Vendors are independent contractors and not employees of xensco. xensco does not:

• Control how vendors provide their services
• Supervise or direct vendor activities
• Require vendors to work exclusively with xensco
• Provide training, equipment, or benefits to vendors

6.2 Service Delivery

xensco is a platform connecting users with vendors. We do not provide actual wedding services, including photography, catering, venue provision, event planning, or other vendor services. All service delivery is the responsibility of the individual vendor.

6.3 Quality and Liability

xensco does not guarantee:

• The quality, reliability, or timeliness of vendor services
• Vendor compliance with applicable laws and regulations
• Vendor licensing, insurance, or professional qualifications
• Successful completion of vendor projects

6.4 User Responsibility

Users are responsible for:

• Verifying vendor qualifications and credentials independently
• Reviewing vendor portfolios and testimonials
• Conducting due diligence before hiring vendors
• Negotiating terms directly with vendors
• Resolving disputes directly with vendors

7. COORDINATION AND PLANNING SERVICES

7.1 Optional Services

xensco may offer optional wedding coordination and planning services (if and when available). Such services are separate from our core lead generation platform and are subject to separate agreements and fees.

7.2 Scope Limitations

Our coordination services, if provided, are limited to:

• Vendor matching and recommendations
• Facilitating communication between parties
• Basic planning assistance and guidance

7.3 No Guarantee of Outcomes

We do not guarantee specific outcomes or event results from our planning services. The quality of your wedding depends on vendor performance, client decisions, external circumstances, and factors beyond xensco's control.

7A. MANAGED EVENT PLANNING SERVICE

7A.1 Service Description

xensco offers a premium Managed Event Planning Service designed to simplify and streamline your wedding or event planning experience. This service includes:

• A dedicated event planning coordinator to guide you through your event planning journey
• Carefully shortlisted vendors matched to your needs, style, and budget
• Vendor communication and coordination handled on your behalf
• A clear event plan and timeline so everything is organized and stress-free
• Quick support — we contact you within 10 minutes after booking, or you can call us directly

Important Note: This service includes remote planning and vendor coordination support only. On-site event management is not included under this service.

7A.2 Order Capacity Limitation

xensco accepts a maximum of 10 (ten) Managed Event Planning Service orders per day. This limit is strictly enforced to ensure quality and dedicated attention to each client. Bookings beyond this daily limit will not be accepted and will be offered the next available slot. xensco reserves the right to adjust this limit at its sole discretion with prior notice.

7A.3 Nature of Vendor Suggestions

When xensco suggests, recommends, or shortlists vendors under this service, it does so based on available information, past performance data, and reasonable judgment. However, you acknowledge and agree that:

• Vendor suggestions and recommendations are made in good faith but are not guarantees of suitability, compatibility, or performance
• xensco does not independently verify, certify, or endorse any vendor's qualifications, licensing, or professional standards
• A suggested vendor's style, availability, pricing, or approach may not perfectly match your expectations even after our assessment
• You retain the final right and responsibility to accept or reject any vendor recommended by xensco

7A.4 Disclaimer of Liability for Vendor Performance

IMPORTANT: PLEASE READ THIS SECTION CAREFULLY.

xensco's role under the Managed Event Planning Service is limited to coordination, communication, and vendor facilitation. We are not a vendor and do not directly deliver event services. Accordingly:

• xensco is not responsible for any errors, mistakes, omissions, failures, poor quality, or misconduct by any vendor, including vendors that were suggested or coordinated by xensco
• xensco is not liable for any loss, damage (including property damage), personal injury, emotional distress, financial loss, or any other harm arising from or related to a vendor's actions, inactions, or service delivery
• xensco does not guarantee that your event will be error-free, seamless, or conducted to any particular standard
• Any contractual disputes, quality disputes, or claims related to vendor performance must be addressed directly between you and the vendor
• xensco's assistance in connecting you with vendors does not create any agency relationship, joint liability, or shared responsibility between xensco and such vendors

7A.5 No Guarantee of Event Success

While xensco strives to help you plan a well-organized and memorable event, we expressly disclaim any guarantee that your event will proceed without issues or according to your expectations. The ultimate success of your event depends on vendor performance, client decisions, timely payments to vendors, weather conditions, and other factors entirely outside xensco's control. Availing this service does not guarantee an error-free event.

7A.6 Client Responsibilities

Even when availing the Managed Event Planning Service, you remain responsible for:

• Reviewing and approving all vendor selections before confirming bookings
• Directly executing contracts and making payments to vendors
• Promptly communicating any changes, concerns, or issues to your assigned coordinator
• Conducting independent due diligence on any vendor before entering into agreements
• Resolving any disputes with vendors through direct negotiation or legal recourse

7A.7 Service Fees

The Managed Event Planning Service is a paid service. Applicable fees will be communicated at the time of booking. Fees are subject to change with prior notice. Payment terms and refund policies for this service will be outlined in the booking confirmation. All applicable taxes including GST shall be borne by the client.

8. ACCEPTABLE USE POLICY

You agree not to use xensco Services to:

• Violate any applicable law or regulation in India
• Infringe upon intellectual property rights of others
• Harass, abuse, threaten, defame, or intimidate other users or xensco staff
• Transmit spam, malware, viruses, or harmful code
• Engage in fraudulent, deceptive, or illegal activities
• Impersonate another person or create false identities
• Collect personal information of other users without consent
• Disrupt platform functionality or security
• Reverse engineer, scrape, or circumvent platform protections
• Resell xensco Services or leads to third parties
• Engage in commercial activities not authorized by xensco
• Post misleading, false, or defamatory content

9. PRICING AND PAYMENTS

9.1 User Fees

Creating an account and searching for vendors through xensco is free for users. However, we may introduce premium features with associated fees in the future, which will be clearly communicated.

9.2 Vendor Fees

Vendors pay commissions to xensco as described in Section 3. Commission rates are communicated separately and may be modified with 30 days' notice.

9.3 Direct Transactions

Payments between users and vendors for wedding services are direct transactions. xensco does not facilitate these payments and is not responsible for payment disputes between users and vendors.

9.4 Taxes

You are responsible for all applicable taxes, GST, and duties related to your use of xensco Services. Commission amounts are subject to applicable Indian taxes as per law.

10. LIMITATION OF LIABILITY

IMPORTANT: PLEASE READ THIS SECTION CAREFULLY

10.1 Disclaimer of Warranties

XENSCO SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

• MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
• ACCURACY, COMPLETENESS, OR TIMELINESS OF CONTENT
• UNINTERRUPTED OR ERROR-FREE ACCESS
• SECURITY OR PROTECTION AGAINST DATA LOSS
• QUALITY OR RELIABILITY OF VENDOR SERVICES

10.2 Exclusion of Liability

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW, XENSCO SHALL NOT BE LIABLE FOR:

• Any direct, indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunity
• Service disruption or platform downtime
• Vendor misconduct, fraud, or poor service quality
• User disputes or disagreements with vendors
• Breach of vendor agreements or non-payment
• Content provided by vendors or other users
• Any claims arising from vendor-user relationships (which are independent of xensco)

Even if xensco has been advised of the possibility of such damages.

10.3 Liability Cap

To the fullest extent permitted by law, xensco's total liability under these Terms shall not exceed the total amount paid by you to xensco in the 12 months preceding the claim, or ₹5,000, whichever is greater.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless xensco and its officers, directors, employees, and agents from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your breach of these Terms or applicable law
• Your use of xensco Services in violation of these Terms
• Your content, submissions, or conduct on our platform
• Your disputes with vendors or other users
• Vendor content that you provide or authorize
• Your infringement of third-party intellectual property rights

12. USER CONTENT AND CONDUCT

12.1 User Reviews and Feedback

Users may post reviews, ratings, and feedback about vendors. By posting, you grant xensco a perpetual, worldwide license to use such content for platform operations and marketing.

12.2 Review Authenticity

You warrant that any reviews you post are:

• Based on genuine experience with the vendor
• Truthful and not misleading
• Not defamatory or obscene
• Not promotional content from competitors
• Not paid-for reviews or false testimonials

12.3 Content Moderation

We reserve the right to remove, edit, or flag content that violates these Terms, is false, offensive, or potentially illegal. However, we are not obligated to monitor or review all user content.

13. DISPUTE RESOLUTION

13.1 Vendor-User Disputes

xensco is not responsible for disputes between vendors and users. Such disputes must be resolved directly between the parties through negotiation, mediation, or legal action. xensco reserves the right to facilitate communication but has no obligation to do so.

13.2 Platform-Related Disputes

If you have a dispute with xensco regarding our Services, Terms, or policies:

• Contact us at [email protected] with details of your complaint
• We will investigate and respond within 30 days
• If unresolved, you may pursue legal remedies available under Indian law

13.3 Jurisdiction and Governing Law

These Terms are governed by and construed in accordance with the laws of India. You and xensco consent to the exclusive jurisdiction of courts in India for any legal proceedings. Nothing in these Terms shall be construed as waiving India's mandatory jurisdiction for such proceedings.

14. DATA STORAGE AND INTERNATIONAL TRANSFERS

14.1 Third-Party Service Providers

Although xensco operates exclusively within India, we use third-party service providers including Firebase (Google Cloud), Amazon Web Services (AWS), and other international cloud platforms for hosting, storage, backup, and technical infrastructure. These providers process and store your Personal Information on servers located outside of India.

14.2 International Data Storage

By agreeing to these Terms and using xensco Services, you acknowledge and consent that:

• Your Personal Information may be transferred to and stored on servers located in the United States, Europe, and other countries outside India
• Your data may be processed by service providers in jurisdictions outside of India
• Your information will be subject to the data protection laws of countries where servers are located
• Different data protection standards may apply in these jurisdictions compared to Indian law

Data Storage Notice: Your account information, vendor profiles, user inquiries, payment information, and all platform data are stored on Firebase (Google Cloud Infrastructure) and similar cloud providers with data centers located outside India, including in the United States and Europe.

14.3 Security and Compliance

We implement the following protections:

• Data encryption in transit (HTTPS/SSL protocol)
• Data encryption at rest where technically feasible
• Data processing agreements with all third-party providers
• Contractual requirements for compliance with applicable Indian laws
• Regular security audits and assessments

14.4 Your Acceptance

Your continued use of xensco Services constitutes your express consent to the international transfer and storage of your Personal Information. If you do not consent to data being stored outside India, you must not use our Services.

15. LIMITATION OF SERVICES

15.1 Geographic Scope

xensco Services are available exclusively to users and vendors located in India. We are not responsible for use of our Services outside India or for cross-border disputes.

15.2 Service Interruptions

We do not guarantee uninterrupted access to our platform. We may suspend or limit Services for:

• Maintenance, updates, or security purposes
• Violations of these Terms or applicable law
• Technical issues or service disruptions
• Government orders or legal requirements

15.3 Third-Party Services

Our platform may integrate with third-party services (payment gateways, social media, etc.). We are not responsible for third-party service failures, outages, or policy violations.

16. TERMINATION

16.1 User Termination

You may terminate your account at any time by contacting xensco.com@gmail.com. Upon termination, you lose access to your account, but xensco may retain your data as permitted by law.

16.2 xensco Termination

We may suspend or terminate your account and access to Services without notice if:

• You violate these Terms or applicable law
• You engage in fraud, harassment, or harmful conduct
• You fail to pay commissions (for vendors)
• We receive complaints about your behavior

16.3 Effect of Termination

Upon termination, all rights and licenses granted to you under these Terms immediately cease. However, the following survive termination:

• Sections regarding liability limitations and indemnification
• Payment obligations for past commissions or fees
• Intellectual property provisions
• Dispute resolution and governing law provisions

17. INTELLECTUAL PROPERTY

17.1 xensco Ownership

All xensco platform content, including logos, design, software, layout, and original content, is owned by xensco or its licensors and protected by copyright, trademark, and other intellectual property laws.

17.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use xensco Services for personal, non-commercial purposes. You may not:

• Copy, reproduce, or distribute platform content without permission
• Reverse engineer or decompile our software
• Create derivative works from our content
• Sell, rent, or lease access to our Services

17.3 Vendor Content Ownership

Vendors retain ownership of their original content (photos, portfolios, descriptions). By uploading to xensco, vendors grant xensco the rights described in Section 4.

18. MODIFICATIONS TO TERMS

We may modify these Terms at any time. Material changes will be communicated via email or prominent website notice. Your continued use of xensco Services following notification of changes constitutes acceptance of modified Terms. It is your responsibility to review these Terms periodically for updates.

19. COMPLIANCE WITH LAW

You agree to comply with all applicable Indian laws, regulations, and rules, including but not limited to:

• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023
• Indian Contract Act, 1872
• Consumer Protection Act, 2019
• GST rules and tax regulations
• All relevant state and local laws

20. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, the provision shall be severed. The remaining provisions shall continue in full force and effect.

21. ENTIRE AGREEMENT

These Terms and our Privacy Policy constitute the entire agreement between you and xensco regarding your use of our Services and supersede all prior agreements, understandings, and communications, whether written or oral.

22. CONTACT INFORMATION

For questions, concerns, or to exercise your rights under these Terms, please contact:

xensco

Email: xensco.com@gmail.com

Jurisdiction: India