Terms & Conditions

WELCOME TO XENSCO
The terms "we," "us," "our," and "xensco" refer to xensco. xensco operates an online wedding platform that may include vendor discovery, marketplace bookings, vendor business pages, planning tools, digital invitations and event webpages, a product Shop, communications tools, and related services. These Terms & Conditions (together with our Privacy Policy, "Terms") govern your access to and use of our website, mobile application, and related services (collectively, the "Services").

PLEASE READ THESE TERMS CAREFULLY before using our Services. By accessing, browsing, or using xensco, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services. These Terms apply to all users, including couples, event planners, wedding vendors, Shop sellers, hosts, guests, and other visitors.

1. ACCOUNT REGISTRATION AND ELIGIBILITY

1.1 Eligibility

To use xensco Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Not be under suspension or banned from our platform

xensco is designed primarily for users and Vendors in India. Where we expressly offer international payment options (for example PayPal for Custom Business Website publishing), Vendors outside India may use those paid features subject to the terms shown at checkout. Marketplace discovery, Shop fulfilment, and most other services remain India-focused.

1.2 Account Creation

When creating an account, you must:

• Provide accurate, current, and complete information
• Choose a secure password known only to you
• Accept our Terms and Privacy Policy
• Provide valid contact information

1.3 Account Responsibility

You are solely responsible for maintaining the confidentiality of your account credentials and all activities occurring under your account. You agree to:

• Immediately notify us of unauthorized access or breaches
• Not share your login details with others
• Not use accounts of other users
• Accept full responsibility for account activity

1.4 Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms or our policies
• Your information is inaccurate or misleading
• We detect fraudulent or illegal activity
• We receive complaints regarding your conduct

2. USER CLASSIFICATIONS AND RESPONSIBILITIES

2.1 Regular Users (Couples and Event Planners)

You acknowledge that:

• You use xensco to discover vendors, plan events, communicate, create invitations or event pages, shop for products, and use related tools
• Your contact information and event details may be shared with vendors according to the applicable workflow. In protected marketplace bookings, full contact details may remain hidden until the designated unlock step described in Section 7I (typically official-quote acceptance and/or a verified payment step shown in the product)
• You are responsible for all communications and agreements with vendors and sellers
• xensco is a platform and tooling provider, not the wedding vendor, courier, or event organiser unless a specific paid xensco service says otherwise
• Any contracts or agreements with vendors or third-party sellers are independent of xensco, except for platform fees, commissions, subscriptions, and Shop purchases processed through xensco

2.2 Vendors

Vendors acknowledge that:

• They are independent contractors, not employees of xensco
• They are responsible for their own business operations, licensing, insurance, GST, and tax compliance
• They may receive enquiries, booking requests, and leads through xensco and must manage client relationships lawfully
• They will pay applicable commissions and platform fees as described in Sections 3 and 7G
• All vendor content (photos, descriptions, portfolios, business-page content) may be used for platform display and marketing as described in these Terms
• They warrant ownership of, or lawful rights to, all content they provide
• The underlying wedding-service contract is between the Vendor and the customer, not xensco

2.3 Shop Sellers

A Shop Seller is a person or business that lists physical or digital products for sale in the xensco Shop. A Seller is not the same as a wedding Vendor, even if the same person operates both. Sellers acknowledge that they are responsible for product authenticity, descriptions, inventory, fulfilment, shipping, GST invoices, returns (where offered), and consumer-law compliance, as further described in Section 7H.

2.4 Hosts, Guests, and Collaborators

• Host means a user who creates, publishes, or shares a digital invitation or event webpage.
• Guest means a person who opens, views, RSVPs to, or contributes to an invitation or event webpage, whether or not they have an xensco account.
• Collaborator means a person invited into a Wedding HQ / planning workspace (for example bride, groom, family, or planner).

Hosts are responsible for guest-facing content and for any personal information they choose to publish. Guests who contribute wishes, photos, or voice notes warrant that they have the right to submit that content.

3. LEAD GENERATION AND COMMISSION STRUCTURE

3.1 Lead Generation and Marketplace Bookings

xensco connects users with vendors through directory listings, business pages, enquiries, in-app messages, quotes, and related tools. Depending on the workflow used:

• Some enquiries may share contact and event details with a Vendor so the Vendor can respond
• Protected marketplace bookings may hide full customer contact details until the customer accepts an official Vendor quote or the designated booking step is completed

By using these tools, you consent to the applicable sharing described in these Terms and the Privacy Policy.

3.2 Commission Model

Where a Vendor participates in a commission-based xensco program, the Vendor agrees to pay xensco the applicable commission or platform fee. Rates, calculation method, due date, and payment method are communicated through the Vendor Dashboard, invoice, registration process, or other written notice, and may include:

• A percentage of the official accepted quote or recorded booking amount
• A flat fee, where no valid transaction amount is available or where that model applies
• A combination of percentage and flat components, if shown to the Vendor

xensco may modify commission terms with reasonable prior notice, including 30 days' written notice where required for an existing ongoing program. The detailed commission, invoice, and non-circumvention rules in Section 7G apply in addition to this Section 3.

3.3 Payment of Commissions

Vendors must pay commissions through the method shown on the applicable invoice or dashboard. This may include Cashfree or other payment gateways, UPI, bank transfer, or another method specified by xensco. Unpaid, failed, or reversed commission payments may result in restricted messaging, reduced visibility, suspension, or termination.

3.4 No Guarantee of Business

xensco does not guarantee that leads, enquiries, messages, quotes, rankings, or dashboard tools will result in business for vendors. Conversion depends on vendor performance, pricing, quality, availability, and market demand. Users are not obligated to hire any vendor.

3.5 Non-Circumvention

Vendors agree not to bypass, circumvent, or avoid paying commissions to xensco for customers introduced through the platform. Unless a shorter or longer period is shown to the Vendor in writing, if a Vendor enters into a transaction with a user introduced through xensco within 12 months of the introduction, the Vendor remains responsible for the applicable commission even if later communication or payment occurs outside the platform. Further non-circumvention rules are set out in Section 7G.

4. VENDOR CONTENT AND INTELLECTUAL PROPERTY

4.1 License Grant

Vendors grant xensco a non-exclusive, worldwide, perpetual license to:

• Display vendor profiles, photos, videos, and descriptions on our platform
• Feature vendor services on our website and mobile application
• Use vendor testimonials, reviews, ratings, and case studies
• Promote vendor content on social media platforms (@xensco accounts)
• Create derivative marketing materials featuring vendor work
• Use vendor data for analytics and reporting
• Share aggregated vendor information with partners and advertisers

4.2 Vendor Warranties

Vendors warrant and represent that:

• All content provided is original or properly licensed
• They own or control all intellectual property rights in their content
• Their content does not infringe third-party rights (copyright, trademark, privacy, etc.)
• They have obtained necessary permissions from clients and subjects appearing in photos/videos
• All information about their services is accurate and current

4.3 Content Removal

If content violates intellectual property rights or these Terms, vendors must:

• Notify xensco immediately upon learning of any infringement claim
• Remove infringing content upon request
• Indemnify xensco against claims arising from content infringement

4.4 Attribution

When promoting vendor content, xensco will provide reasonable attribution to the vendor. However, failure to attribute does not void xensco's rights under this agreement.

5. LEAD SHARING AND DATA PRIVACY

5.1 User Information Sharing

When users express interest in vendor services, xensco may share relevant information with the Vendor according to the applicable workflow. In open enquiries, more contact details may be shared so the Vendor can respond. In protected marketplace bookings, full phone and email may remain hidden until the designated unlock step described in Section 7I. Information that may be shared (immediately or after unlock, depending on the flow) includes:

• Name and contact details (phone, email, and address where provided and unlocked)
• Wedding event date, location, and basic details
• Service requirements and preferences
• Budget information (if provided)

Lead sharing is further described in our Privacy Policy. Section 7I controls contact protection for marketplace bookings.

5.2 Vendor Responsibility

Vendors agree to:

• Use user information solely for contacting users about wedding services
• Not share user information with third parties without user consent
• Comply with applicable privacy and anti-spam laws
• Maintain user information confidentiality
• Delete user information upon user request (where legally permitted)

5.3 User Consent

By submitting inquiries through xensco, users consent to having their information shared with vendors and receiving contact from vendors. Users may opt out of certain communications through vendor unsubscribe mechanisms.

6. VENDOR INDEPENDENCE AND LIMITATIONS

6.1 Independent Contractor Relationship

Vendors are independent contractors and not employees of xensco. xensco does not:

• Control how vendors provide their services
• Supervise or direct vendor activities
• Require vendors to work exclusively with xensco
• Provide training, equipment, or benefits to vendors

6.2 Service Delivery

xensco is a platform connecting users with vendors. We do not provide actual wedding services, including photography, catering, venue provision, event planning, or other vendor services. All service delivery is the responsibility of the individual vendor. Xensco helps users discover and connect with vendors. All services are provided directly by independent vendors, and Xensco is not responsible for the quality, delivery, or execution of vendor services.

6.3 Quality and Liability

xensco does not guarantee:

• The quality, reliability, or timeliness of vendor services
• Vendor compliance with applicable laws and regulations
• Vendor licensing, insurance, or professional qualifications
• Successful completion of vendor projects
• Accuracy or completeness of vendor information obtained from third-party listing services such as Google Maps Platform

Pricing, availability, and service terms displayed on the platform may change and are ultimately determined by the vendor. xensco is not responsible for pricing changes made by vendors.

6.4 User Responsibility

Users are responsible for:

• Verifying vendor qualifications and credentials independently
• Reviewing vendor portfolios and testimonials
• Conducting due diligence before hiring vendors
• Negotiating terms directly with vendors
• Resolving disputes directly with vendors
• Users acknowledge that vendor listings displayed through third-party sources may not be verified by xensco, and users should independently evaluate vendors before engaging their services.
• Xensco can assist with vendor communication but cannot resolve financial or service disputes between customers and vendors.

6.5 AI Assistant (Xen)

Xen is an AI-powered assistant intended to provide general guidance for event planning and vendor discovery. Information generated by the AI may not always be accurate, complete, or up to date. Xensco does not guarantee the reliability or correctness of AI-generated responses and shall not be held liable for any decisions made based on such information. Users are responsible for independently verifying vendor details, pricing, availability, and service terms directly with vendors before confirming bookings or making event-related arrangements.

6A. VENDOR LISTINGS FROM THIRD-PARTY SOURCES

To help users discover vendors, xensco may display publicly available business listings obtained from third-party data providers such as Google Maps Platform (including the Google Places API). These listings may include information such as business names, addresses, public ratings, photos, contact details, and other publicly available business information. Users acknowledge and agree that:

• Some vendors displayed on xensco may not be registered vendors on our platform.
• Such listings are provided for discovery purposes only.
• xensco does not control or verify the accuracy, completeness, or reliability of information provided through third-party sources.
• Display of a business listing does not constitute endorsement, partnership, or verification by xensco.

Vendor Claiming

Businesses displayed through third-party listing sources may request to claim or register their profile on xensco. Upon verification, such vendors may gain additional platform features and become registered vendors.

Use of Google Maps Platform services is subject to Google’s own Terms of Service and Privacy Policy.

7. COORDINATION AND PLANNING SERVICES

7.1 Optional Services

xensco may offer optional wedding coordination and planning services (if and when available). Such services are separate from our core lead generation platform and are subject to separate agreements and fees.

7.2 Scope Limitations

Our coordination services, if provided, are limited to:

• Vendor matching and recommendations
• Facilitating communication between parties
• Basic planning assistance and guidance

7.3 No Guarantee of Outcomes

We do not guarantee specific outcomes or event results from our planning services. The quality of your wedding depends on vendor performance, client decisions, external circumstances, and factors beyond xensco's control.

7A. MANAGED EVENT PLANNING SERVICE

7A.1 Service Description

xensco offers a Managed Event Planning Service designed to assist with vendor shortlisting and booking coordination for your event. This service includes:

• A planning coordinator assigned to assist during vendor shortlisting and booking coordination
• Carefully matched vendors based on your event needs, style, and budget
• Vendor communication and shortlisting support handled on your behalf
• A clear event planning outline to keep everything organized
• Prompt follow-up after booking — we aim to contact you on the same day

Service Scope: Our role is limited to vendor shortlisting, coordination, and booking assistance. On-site event management is not included under this service. Final service delivery and event execution are solely the responsibility of the selected vendors.

7A.2 Order Capacity Limitation

xensco accepts a maximum of 10 (ten) Managed Event Planning Service orders per day. This limit is strictly enforced to ensure quality and dedicated attention to each client. Bookings beyond this daily limit will not be accepted and will be offered the next available slot. xensco reserves the right to adjust this limit at its sole discretion with prior notice.

7A.3 Nature of Vendor Suggestions

When xensco suggests, recommends, or shortlists vendors under this service, it does so based on available information, past performance data, and reasonable judgment. However, you acknowledge and agree that:

• Vendor suggestions and recommendations are made in good faith but are not guarantees of suitability, compatibility, or performance
• xensco does not independently verify, certify, or endorse any vendor's qualifications, licensing, or professional standards
• A suggested vendor's style, availability, pricing, or approach may not perfectly match your expectations even after our assessment
• You retain the final right and responsibility to accept or reject any vendor recommended by xensco

7A.4 Disclaimer of Liability for Vendor Performance

IMPORTANT: PLEASE READ THIS SECTION CAREFULLY.

xensco's role under the Managed Event Planning Service is limited to coordination, communication, and vendor facilitation. We are not a vendor and do not directly deliver event services. Accordingly:

• xensco is not responsible for any errors, mistakes, omissions, failures, poor quality, or misconduct by any vendor, including vendors that were suggested or coordinated by xensco
• xensco is not liable for any loss, damage (including property damage), personal injury, emotional distress, financial loss, or any other harm arising from or related to a vendor's actions, inactions, or service delivery
• xensco does not guarantee that your event will be error-free, seamless, or conducted to any particular standard
• Any contractual disputes, quality disputes, or claims related to vendor performance must be addressed directly between you and the vendor
• xensco's assistance in connecting you with vendors does not create any agency relationship, joint liability, shared responsibility, or fiduciary relationship between xensco and such vendors or between xensco and the client

7A.5 No Guarantee of Event Success

While xensco strives to help you plan a well-organized and memorable event, we expressly disclaim any guarantee that your event will proceed without issues or according to your expectations. The ultimate success of your event depends on vendor performance, client decisions, timely payments to vendors, weather conditions, and other factors entirely outside xensco's control. Availing this service does not guarantee an error-free event.

7A.6 Client Responsibilities

Even when availing the Managed Event Planning Service, you remain responsible for:

• Reviewing and approving all vendor selections before confirming bookings
• Directly executing contracts and making payments to vendors
• Promptly communicating any changes, concerns, or issues to your assigned coordinator
• Conducting independent due diligence on any vendor before entering into agreements
• Resolving any disputes with vendors through direct negotiation or legal recourse

7A.7 Service Fees

The Managed Event Planning Service is a paid service. Applicable fees will be communicated at the time of booking. Fees are subject to change with prior notice. All applicable taxes including GST shall be borne by the client.

7A.8 Refund Policy

xensco offers a satisfaction-based refund on the planning service fee under the following conditions:

• Eligibility: The refund applies only to the xensco planning service fee paid at the time of booking. It does not apply to any payments made directly to vendors.
• Condition: If you are not satisfied with the vendor shortlisting and coordination service provided by xensco, you may request a full refund of the planning fee.
• Timeframe: Refund requests must be submitted within 7 days of service completion or the date of your event (whichever is earlier), by emailing xensco.com@gmail.com with your booking details and reason.
• Exclusions: Refunds are not applicable for vendor payments, vendor non-performance, or circumstances outside xensco's control (e.g., vendor cancellations, natural events).
• Processing: Approved refunds will be processed within 7-10 business days to the original payment method.

Note: No fiduciary relationship is created between xensco and the client by virtue of this service. xensco acts solely as a coordination and shortlisting intermediary.

7A.9 Wedding Experiences and High-Ticket Planning Leads

xensco may also market luxury or curated "Wedding Experiences" packages (for example Signature, Grand Celebration, or Royal Destination) as enquiry or proposal funnels. These are not the same product as the standard Managed Event Planning Service plans on /book. Submitting an interest form or WhatsApp enquiry does not create a booking. Pricing from marketing pages (such as starting from ₹15L+) is indicative only until a written proposal is agreed. xensco's role remains coordination and proposal support unless a separate written agreement says otherwise. Sections 7A.3–7A.6 apply to vendor suggestions and liability limits for these leads as well.

7B. CUSTOM BUSINESS WEBSITE SERVICE

7B.1 Service Description

xensco offers Vendors an optional Custom Business Website Service that allows Vendors to create, design, preview, and publish a branded business page on the xensco platform (typically at a URL such as xensco.com/business/your-name). This service may include:

• A website / page builder to create and edit business identity, about content, services, packages, portfolio, testimonials, FAQs, team, awards, business hours, and contact details stored for the Vendor account
• Theme, layout, and design customization options
• Protected booking / enquiry forms so couples request a booking inside xensco (direct public phone and WhatsApp buttons are generally not shown on the live page)
• Optional public social links (such as Instagram) where the Vendor chooses to display them
• Optional blog / content tools and SEO metadata fields
• Analytics related to page views, clicks, and enquiries (where available)
• AI-assisted content suggestions through Xen (where available)

Service Scope: Drafting and previewing a business page may be available without payment. Publishing a live business page requires an active paid publish plan, subscription, or valid promo / complimentary access as communicated at the time of purchase or redeem. The Custom Business Website is a hosting and tooling feature only. It is not an online shop with product checkout, and xensco is not a party to any booking, quote, contract, or payment between a Vendor and a client arising from the business page.

7B.2 Nature of the Platform Role

You acknowledge and agree that:

• xensco provides software tools and hosting infrastructure to display Vendor-created content
• xensco does not create, verify, endorse, or guarantee the accuracy of Vendor business page content, pricing, packages, testimonials, awards, ratings, certifications, or claims
• Any enquiry, quote, negotiation, booking, or dispute arising from a business page is solely between the Vendor and the client
• Display of a published business page does not make xensco an agent, partner, employer, joint venturer, or guarantor of the Vendor
• xensco does not guarantee leads, enquiries, bookings, revenue, search rankings, or business outcomes from use of this service

7B.3 Vendor Content Warranties

By creating, saving, or publishing a Custom Business Website, Vendors warrant and represent that:

• All content (including text, photos, videos, logos, trademarks, music, testimonials, and blog posts) is original, properly licensed, or otherwise lawfully used
• They own or control all intellectual property rights necessary to publish such content
• Their content does not infringe third-party copyright, trademark, privacy, publicity, or other rights
• They have obtained necessary permissions from clients and subjects appearing in photos or videos
• All information about services, packages, pricing, experience, awards, certifications, ratings, and testimonials is accurate, current, and not misleading
• They will not post illegal, defamatory, obscene, fraudulent, or otherwise prohibited content

7B.4 Xen AI Content Assistance

Where Xen or other AI tools are made available to help draft business descriptions, services, packages, FAQs, SEO text, blog posts, or similar content:

• AI-generated output is a suggestion only and may be inaccurate, incomplete, outdated, or inappropriate
• Vendors are solely responsible for reviewing, editing, approving, and publishing any AI-assisted content
• Once published, AI-assisted content is treated as Vendor content for all purposes under these Terms
• xensco does not guarantee the reliability, correctness, originality, or suitability of AI-generated content and shall not be liable for any claims, losses, or disputes arising from such content

7B.5 Enquiries, Leads, and Client Communications

When a user submits a booking request or enquiry through a Vendor business page, the request is handled through xensco's protected marketplace booking tools where that workflow applies. Direct phone and WhatsApp details of the Vendor are generally not displayed publicly on the live Custom Business Website. Couples communicate inside xensco until contact is unlocked under Section 7I.

• Relevant event and enquiry details are shared with the Vendor so they can respond inside xensco
• Full couple contact details may remain hidden until the designated unlock step (typically official-quote acceptance and/or verified payment, as shown in the product)
• Vendors must use enquiry data only to respond to the request and for lawful business communications related to the requested services
• Vendors must not sell, misuse, spam, or unlawfully disclose enquiry data
• Vendors must comply with applicable privacy and anti-spam laws, including the Digital Personal Data Protection Act, 2023 where applicable
• xensco is not responsible for how Vendors handle, store, or use enquiry data after it is shared with them

7B.6 Publish Plans, Subscriptions, Promo Access, and Fees

Publishing a live Custom Business Website requires payment of applicable fees as displayed at purchase, or a valid promo / complimentary unlock granted by xensco. Fees may be charged as a time-limited publish unlock, recurring subscription, or other billing model, and may be processed through third-party payment providers such as Cashfree and PayPal. Vendors acknowledge that:

• Drafting and previewing does not create a right to remain published without an active paid plan or valid promo access where a plan is required
• Promo codes and complimentary access are discretionary, may be limited in time, non-transferable, and may be revoked for abuse or fraud
• Upon expiry, cancellation, failed payment, chargeback, promo expiry, or termination, xensco may unpublish or restrict the live page without liability for lost enquiries or business
• Fees are generally non-refundable except where required by applicable law or expressly stated by xensco in writing at the time of purchase
• Payment of fees or redeeming a promo does not guarantee leads, rankings, traffic, or revenue
• All applicable taxes including GST shall be borne by the Vendor as required by law

7B.7 Disclaimer of Liability for Business Websites

IMPORTANT: PLEASE READ THIS SECTION CAREFULLY.

xensco's role under the Custom Business Website Service is limited to providing tools and hosting. Accordingly:

• xensco is not responsible for any errors, false claims, omissions, misleading pricing, fake testimonials, infringing media, or other content published by Vendors on business pages
• xensco is not liable for any loss, damage, reputational harm, financial loss, or claim arising from a Vendor's business page, AI-assisted copy, enquiries, unlocked contact interactions, or client relationships
• xensco does not guarantee uninterrupted hosting, search visibility, analytics accuracy, or delivery of communications through third-party services
• Any contractual, quality, payment, or service dispute between a Vendor and a client must be addressed directly between those parties
• xensco's provision of website tools does not create any agency relationship, joint liability, shared responsibility, or fiduciary relationship between xensco and the Vendor or between xensco and the client

7B.8 Moderation, Suspension, and Takedown

We reserve the right to refuse publication, unpublish, suspend, restrict, or permanently remove a Custom Business Website (in whole or in part) if:

• Content appears to violate these Terms, applicable law, or third-party rights
• We receive an intellectual property, privacy, defamation, or fraud complaint
• The Vendor engages in misleading advertising, impersonation, or abusive conduct
• Required fees are unpaid, reversed, or disputed
• We determine in good faith that continued publication may expose xensco, users, or third parties to legal or security risk

xensco is not obligated to pre-screen all content and is not liable for business interruption, lost leads, or other losses resulting from moderation, suspension, or takedown actions taken in good faith.

7B.9 Vendor Indemnification for Business Websites

In addition to Section 11, Vendors agree to indemnify, defend, and hold harmless xensco and its officers, directors, employees, and agents from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising from:

• Content published on the Vendor's Custom Business Website, including AI-assisted content
• Alleged false advertising, misleading claims, or unauthorized use of testimonials, logos, photos, or videos
• Intellectual property or privacy claims related to Vendor content
• Misuse of enquiry or lead data by the Vendor
• Disputes between the Vendor and clients contacted through the business page

7B.10 Linked Xensco Directory Profile and Marketplace Listing

The Custom Business Website and the Vendor's presence on the main xensco marketplace / directory are connected features of the Services. By creating, saving, drafting, previewing, or publishing a Custom Business Website, the Vendor expressly acknowledges and agrees that:

• xensco may automatically create, update, sync, or maintain a Vendor directory profile / marketplace listing for that Vendor on xensco (including on search, category pages, vendor profile pages, and related discovery surfaces)
• Information from the Custom Business Website — including business name, category, city / service area, about text, services, packages, pricing ranges, portfolio images and videos, cover image, logo, ratings or testimonials supplied by the Vendor, website URL, and other business details — may be copied or synced into that directory profile
• Portfolio or showcase media from the Custom Business Website may also be used on xensco Social, Inspiration, or similar public discovery feeds, subject to Section 4 (Vendor Content and Intellectual Property)
• Direct phone and WhatsApp details may remain gated on public surfaces according to xensco's contact-protection / booking-unlock rules, even where other business information is publicly listed
• Creating a Custom Business Website does not by itself guarantee verification, featured placement, ranking, or continued visibility; directory display remains subject to approval, verification, moderation, these Terms, and platform policies
• The Vendor authorises this linked profile / listing as a condition of using the Custom Business Website tools, and may manage or request correction of directory information through available Vendor Dashboard tools or by contacting xensco support

For clarity: a paid Custom Business Website publish plan (where required) is for the live branded business page described in this Section 7B. A directory profile on the main xensco site may be available under Section 7E and is not the same product as the paid live custom website, even though content may be shared between them.

7C. DIGITAL INVITATIONS AND EVENT WEBPAGES

7C.1 Service Description

xensco offers Users tools to create, customize, share, and host digital invitations and event webpages for weddings and other events. These tools may include:

• Templates, themes, fonts, animations, and layout options
• Upload and display of photos, videos, music, and other media
• Event details such as names, dates, venues, schedules, dress code, and related information
• Sharing via links, QR codes, WhatsApp, and similar channels
• RSVP or response tools that may redirect guests to WhatsApp or other communication channels
• Guest interaction features such as wishes, messages, photo uploads, voice notes, or memory walls (where available)
• Optional premium unlocks or paid features processed through third-party payment providers

Service Scope: xensco provides hosting and design tools for invitations and event webpages. xensco is not an event organizer, venue, planner, or party to any personal, family, religious, or commercial relationship related to the event. Hosts remain solely responsible for the accuracy of event information and for all communications with guests.

7C.2 Host Responsibilities and Content Warranties

By creating, editing, sharing, or publishing a digital invitation or event webpage, you (the Host) warrant and agree that:

• You have the right to publish all text, photos, videos, music, and other media included on the page
• You have obtained necessary consents from individuals appearing in uploaded media where required by law
• Event details (including names, dates, venues, maps, and contact information) are accurate to the best of your knowledge, and you will correct material errors promptly
• You will not use these tools for fraud, impersonation, harassment, spam, illegal solicitation, or any unlawful purpose
• You are responsible for deciding what personal information (such as addresses or phone numbers) to display publicly and for any consequences of such disclosure

7C.3 Public Sharing and Access

Invitations and event webpages may be accessible to anyone with the link or related sharing materials. You acknowledge that:

• xensco does not control how recipients forward, screenshot, download, or further share your invitation or event webpage
• Public or semi-public pages may be indexed, cached, or accessed by unintended recipients
• You should avoid posting sensitive personal information unless necessary
• xensco may display unpaid or free versions with watermarks, limitations, or feature restrictions at its discretion until applicable fees are paid

7C.4 Guest Contributions and Memory Walls

Where guests may post wishes, messages, photos, voice notes, or other contributions:

• Hosts are responsible for moderating guest contributions on their invitation or event webpage
• Guests warrant that their contributions are lawful and that they have rights to any media they upload
• xensco may remove guest contributions that appear abusive, illegal, infringing, or otherwise in violation of these Terms
• xensco is not obligated to monitor all guest contributions and is not liable for content posted by guests

7C.5 WhatsApp RSVP and Third-Party Communications

Where RSVP or response flows redirect guests to WhatsApp or other third-party services:

• Those communications occur between the guest and the Host (or the Host's designated contact), not with xensco as a party to the conversation
• xensco does not control delivery, storage, or privacy practices of WhatsApp or other third-party messaging platforms
• xensco is not responsible for missed RSVPs, incorrect guest counts, or disputes arising from such communications

7C.6 Premium Features and Payments

Certain invitation or event webpage features may require payment. Fees are communicated at the time of purchase and may be processed through Cashfree, PayPal, or other payment providers. You acknowledge that:

• Payment unlocks the stated premium features for the applicable product under the terms shown at checkout
• Fees are generally non-refundable except where required by applicable law or expressly stated by xensco in writing
• xensco does not guarantee uninterrupted hosting, permanent online availability, or any particular level of traffic or guest engagement
• Marketing statements about hosting duration or feature availability are subject to these Terms, platform availability, and any specific terms shown at purchase
• All applicable taxes including GST shall be borne by the payer as required by law

7C.7 Disclaimer of Liability for Invitations and Event Webpages

IMPORTANT: PLEASE READ THIS SECTION CAREFULLY.

xensco's role is limited to providing tools and hosting for digital invitations and event webpages. Accordingly:

• xensco is not responsible for incorrect event details, cancelled events, personal disputes, or misuse of invitation content by Hosts or guests
• xensco is not liable for copyright or privacy claims arising from photos, videos, music, or other media uploaded by Hosts or guests
• xensco is not liable for any loss, damage, emotional distress, reputational harm, or other claim arising from publication or sharing of an invitation or event webpage
• xensco does not guarantee that guests will receive, open, or respond to invitations
• Provision of these tools does not create any agency, fiduciary, or event-management relationship between xensco and the Host

7C.8 Moderation, Suspension, and Removal

We reserve the right to restrict, suspend, unpublish, or remove invitations, event webpages, or guest contributions if content appears to violate these Terms, applicable law, or third-party rights, or if continued publication may expose xensco or others to legal or security risk. xensco is not liable for inconvenience or loss resulting from such actions taken in good faith.

7C.9 Host Indemnification

In addition to Section 11, Hosts agree to indemnify, defend, and hold harmless xensco and its officers, directors, employees, and agents from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising from:

• Content published on their digital invitation or event webpage
• Music, photo, video, or other media rights claims
• Guest contributions hosted on their page
• Public disclosure of personal information included by the Host
• Disputes with guests or third parties related to the invitation or event webpage

7D. VENDOR DASHBOARD AND BUSINESS MANAGEMENT TOOLS

7D.1 Vendor Dashboard

xensco may provide registered Vendors with a dashboard (including tools labelled Studio, Vendor Dashboard, or similar) to manage their presence and activity on the platform. Depending on the Vendor's account, verification status, location, and paid plan, the dashboard may include:

• Directory profile and business information management
• Custom business website drafting, preview, publishing, and management
• Service, package, portfolio, and media management
• Enquiry, lead, and booking-request management
• In-app customer messaging
• Official quote or proposal tools
• Booking records and contact-unlock status
• Commission invoices and payment tools
• Analytics, page-view, click, and enquiry information
• Performance metrics, including Xensco Score or similar ranking signals
• Subscription, billing, and account settings
• Notifications and other business-management tools introduced by xensco from time to time

The availability of any feature may change and is not a permanent contractual right. A live published business website, where offered, is governed by Section 7B and Section 7E.

7D.2 Dashboard Information

Information shown in the Vendor Dashboard may come from Vendor-provided content, customer activity, platform records, automated systems, or third-party services. Vendors should review information relevant to their business and notify xensco of material errors where appropriate.

Analytics, enquiry counts, views, clicks, conversion figures, Xensco Score, estimated metrics, and similar statistics are provided for informational and operational purposes only. xensco does not guarantee that analytics will be complete, perfectly accurate, real-time, or continuously available.

7D.3 Vendor Responsibility

Vendors remain solely responsible for:

• Keeping business information, pricing, packages, and availability accurate and not misleading
• Responding appropriately and lawfully to customers
• Honouring representations made to customers
• Maintaining required licences, registrations, permissions, insurance, and tax compliance
• Delivering the services they promise to customers

Use of the Vendor Dashboard does not transfer responsibility for the Vendor's business operations to xensco, and does not make xensco an agent, partner, employer, or guarantor of the Vendor.

7E. FREE VENDOR PRESENCE AND PAID WEBSITE PUBLISHING

7E.1 What Is Free

Unless xensco states otherwise in writing, the following may be available without a website-publish subscription:

• A Vendor directory profile on xensco, subject to approval, verification, and these Terms
• Drafting and previewing a custom business page or website
• Access to all or part of the Vendor Dashboard

If a Vendor creates or saves a Custom Business Website, xensco may create or sync a linked directory profile as described in Section 7B.10, and the Vendor agrees to that linked listing by using those tools.

A live, publicly published custom business website (typically at a URL such as xensco.com/business/your-name) requires an active paid publish plan or subscription, as described in Section 7B, unless xensco expressly offers a free live-publish plan at that time.

7E.2 Limitations on Free Features

Free features may include limitations such as xensco branding, limited customisation, limited storage or media, limited analytics, limited lead tools, limited SEO or visibility, advertising or promotional placements, and other restrictions. The exact free feature set may change from time to time.

7E.3 No Permanent Free-Service Guarantee

The availability of a free directory profile, draft website, or free Vendor account does not create a permanent contractual right to free hosting, storage, traffic, leads, ranking, or any particular feature. xensco may introduce, modify, restrict, or discontinue free features subject to applicable law and reasonable notice where required.

7E.4 Paid Upgrades

Vendors may purchase paid plans or subscriptions to publish a live website or unlock additional features. Payment does not guarantee enquiries, customers, bookings, revenue, rankings, search visibility, or business growth. Upon expiry, cancellation, failed payment, chargeback, or termination, xensco may unpublish or restrict the live page without liability for lost enquiries or business.

7F. VENDOR SERVICES, PACKAGES, QUOTES, AND BOOKINGS

7F.1 Vendor Services

Vendors may publish services, packages, pricing, inclusions, exclusions, availability, and other commercial information through xensco. Vendors are solely responsible for ensuring that this information is accurate, current, lawful, and not misleading. Customers should confirm final terms with the Vendor before relying on displayed prices.

7F.2 Customer Enquiries

A customer enquiry, message, expression of interest, or booking request is not a booking or binding agreement unless the applicable xensco booking process has been completed. Customers are not obligated to hire a Vendor merely because they contacted, messaged, or received information from that Vendor.

7F.3 Official Quotes

Where xensco provides a quote or proposal workflow, the Vendor is responsible for the accuracy of the official quote submitted through that system. A budget range, estimated budget, chat discussion, enquiry, or informal message does not by itself constitute the final transaction amount.

Where the booking system requires customer acceptance of an official Vendor quote, the amount used for xensco commission shall be the official quote accepted through the designated xensco workflow (or such other recorded booking amount as the system uses), subject to the commercial terms shown to that Vendor.

7F.4 Booking Record

Where a booking is recorded through xensco, the booking record and the applicable accepted quote maintained by xensco may be treated as the platform's record of the transaction for calculating commissions and platform fees.

Customers and Vendors remain responsible for the underlying service agreement, remaining payments between them, cancellations, deliverables, quality, and all other commercial terms of the wedding service. xensco is not a party to that underlying service contract.

7F.5 Changes After Acceptance

After a couple accepts an official quote, the accepted amount may be locked on the platform for commission and booking records. If the scope, price, date, or other material terms later change, the parties should update the booking through xensco when a revision feature is available in the product. Until then, Vendors must not intentionally misstate, split, under-report, or manipulate transaction values to avoid xensco fees. Where no in-app revision tool is available, Vendors remain responsible for declaring material changes to xensco if asked, and for paying commission on the true transaction value introduced through the platform.

7F.6 No Guarantee of Vendor Performance

xensco does not guarantee that a Vendor will perform, attend, complete, or deliver services to any standard. Disputes about quality, delays, cancellations, or refunds of Vendor service fees must be addressed between the customer and the Vendor, except for platform fees paid to xensco.

7G. XENSCO COMMISSION AND NON-CIRCUMVENTION

7G.1 Commission

Where a Vendor participates in a commission-based program, the Vendor agrees to pay xensco the applicable commission or platform fee. The rate, calculation method, due date, and payment method may be shown in the Vendor Dashboard, on a commission invoice, during registration, or in other written communication. Commission may be:

• A percentage of the official accepted quote or recorded booking amount
• A flat fee, including where no valid gross amount is available
• Another method clearly shown to the Vendor

Invoices may be payable through Cashfree or another designated payment provider. Applicable taxes including GST shall be borne as required by law.

7G.2 When Commission Is Due

Unless a different trigger is shown to the Vendor, commission may become due when a customer accepts an official quote, when a booking is confirmed on the platform, or when xensco reasonably determines that a platform-introduced transaction has occurred. Payment timing is as shown on the invoice or dashboard. Unpaid commission may restrict contact unlock benefits, visibility, or account access.

7G.3 Transactions Resulting From xensco

Where a customer is introduced to a Vendor through xensco and the Vendor later transacts with that customer within the applicable attribution period, the Vendor remains responsible for the applicable commission even if later communication or payment occurs outside xensco. Unless a different period is shown to the Vendor in writing, the attribution period is 12 months from the introduction.

7G.4 No Circumvention

Vendors must not intentionally bypass xensco's booking, quote, lead, messaging, or commission systems to avoid fees. Prohibited circumvention includes:

• Moving a xensco-originated booking off-platform to avoid commission
• Providing false or incomplete transaction values
• Asking customers to conceal the transaction from xensco
• Creating duplicate or alternative records to reduce commission
• Using another account or person to conceal a transaction
• Cancelling a platform booking and completing substantially the same transaction privately to avoid fees
• Sharing or requesting phone numbers, WhatsApp, email, UPI, or social handles before contact unlock for the purpose of taking the deal off-platform

Nothing in this section prevents lawful communication through third-party channels after contact has been unlocked, or where xensco otherwise permits it. The restriction is against intentional avoidance of fees that would otherwise be payable.

7G.5 Commission Records

xensco may use platform records, accepted quotes, booking records, payment information available to xensco, communications, leakage flags, off-platform declarations, and other reasonable business records to determine commissions payable. Vendors agree to cooperate reasonably to reconcile disputed amounts. xensco's good-faith determination based on platform records shall be the starting point for any dispute, without prejudice to mandatory legal rights.

7H. XENSCO SHOP AND MARKETPLACE PRODUCTS

7H.1 Shop

xensco may operate an online Shop through which users may browse and purchase wedding-related products. Products may be sold by xensco, fulfilled as dropship items, or sold by independent third-party Sellers. Prices, availability, delivery estimates, taxes, and fees will be shown at or before checkout where required.

The Shop is separate from a Vendor business page. A Vendor business page is not itself an online checkout shop, as stated in Section 7B.

7H.2 Seller Relationship

Where a product is supplied by a third-party Seller, that Seller is solely responsible for the product, description, inventory, authenticity, sizing, fulfilment, shipping, warranties, GST invoices, and applicable legal obligations, except to the extent xensco is required by law to accept responsibility as a marketplace operator.

Where xensco is the seller or fulfiller, xensco's product-specific terms shown at purchase apply. The identity of the Seller or fulfilment party may be displayed on the product page or during checkout. Shop Sellers may be required to provide business details, GST, PAN, and payout information, and to pay a Shop commission or platform fee as shown in the Seller portal.

7H.3 Product Information

xensco attempts to display product information accurately but does not guarantee that descriptions, images, specifications, colours, dimensions, stock, or prices are always complete or error-free. Users should review checkout information before purchasing. Jewellery, couture, ritual items, and handmade goods may vary from photos.

7H.4 Orders

Submitting an order does not necessarily mean the order has been accepted. xensco or the applicable Seller may reject, cancel, or limit an order where reasonably necessary, including because of unavailability, pricing or listing errors, suspected fraud, payment failure, COD refusal risk, delivery limitations, legal requirements, technical errors, or inventory limits. If an order is cancelled after successful payment, any applicable refund will follow the refund terms for that order.

7H.5 Payments, COD, and Shipping

Shop payments may be made online through Cashfree (or another payment provider shown at checkout) and/or by cash on delivery (COD) where that option is offered for the product. Other xensco products may use Cashfree, PayPal, or additional gateways as shown at purchase. Users must provide accurate shipping, billing, phone, and email details. xensco does not store complete payment-card numbers where a third-party processor handles checkout.

Where cash on delivery (COD) is offered, the Buyer agrees to accept the delivery and pay the stated amount. Repeated COD refusals, fake addresses, or fraud may lead to order cancellation or account restriction. Shipping may be handled by the Seller or by third-party couriers. Delivery times are estimates. xensco is not liable for courier delays, customs issues, or failed delivery caused by an incorrect address supplied by the Buyer.

7H.6 Refunds, Returns, and Cancellations

Refund, return, replacement, cancellation, and exchange rights depend on the product, Seller, order status, and terms shown at purchase or on the product page. Some products may be non-returnable where permitted by law (for example custom, personalised, intimate, or perishable items). Where a third-party Seller fulfils the order, that Seller is generally responsible for the product complaint, return, or replacement. Nothing in these Terms limits mandatory consumer rights under the Consumer Protection Act, 2019 or other applicable Indian law.

Marketing statements such as "easy returns" are subject to the specific return window and conditions of the product or Seller.

7H.7 Digital Products

If a Shop product is digital (including files, templates, or similar items), delivery may occur electronically. After download, access, generation, or delivery, refunds may be restricted except where required by law or expressly stated at purchase.

7H.8 Product Content and Buyer Responsibility

Users must not use Shop products for unlawful, fraudulent, defamatory, infringing, or abusive purposes. Users are responsible for reviewing customised names, dates, addresses, and photographs before purchase or publication. xensco is not responsible for errors introduced by information the user submitted.

7H.9 Seller Warranties and Indemnity

Sellers warrant that listings are lawful, that they have rights to sell the goods, and that products are as described. In addition to Section 11, Sellers agree to indemnify xensco against claims arising from their products, descriptions, fulfilment, GST, intellectual-property infringement, or consumer complaints.

7I. COMMUNICATION AND CONTACT PROTECTION

7I.1 Platform Communication

xensco may provide in-app chat, enquiry forms, notifications, quotes, email tools, or similar features. On Custom Business Websites, public contact is generally limited to protected booking / enquiry forms (and optional social links such as Instagram). Direct public phone or WhatsApp buttons may be withheld to protect the marketplace booking flow. These tools facilitate communication. They do not make xensco a party to the underlying agreement between a Vendor and a customer, or between a Seller and a Buyer.

7I.2 Communication Conduct

Users and Vendors must not use xensco communication tools to harass, spam, misrepresent pricing, commit fraud, collect information unlawfully, send malware, circumvent platform protections, or engage in unlawful activity. xensco may restrict communication features for safety, security, legal compliance, fraud prevention, or enforcement of these Terms.

7I.3 Communication Records

Where permitted by law and our Privacy Policy, xensco may retain platform communications and transaction-related records for operations, security, dispute prevention, fraud prevention, commission enforcement, legal, and compliance purposes. Admin or authorised staff may access conversations where reasonably necessary for those purposes.

7I.4 Protected Booking and Contact Unlock

In marketplace booking conversations (including booking requests started from a Custom Business Website), xensco may hide or mask customer phone numbers, email addresses, and similar contact details from the Vendor until the designated unlock step shown in the product. That step typically includes customer acceptance of an official Vendor quote, and may also require a verified payment step (for example an advance / token payment through Cashfree) where the product requires it.

Until contact is unlocked:

• xensco may scan, filter, or mask messages that appear to share phone numbers, emails, UPI IDs, WhatsApp or social handles, external URLs, or bypass phrases such as requests to call or message privately
• Vendors and users must not attempt to exchange off-platform contact details for the purpose of avoiding commission or platform rules
• The Vendor may see limited information (for example a first name or masked contact) needed to respond to the enquiry

After contact is unlocked, the Vendor may receive the customer's relevant contact details to coordinate the booking. Contact unlock does not make xensco a party to the wedding-service contract, does not guarantee that either party will perform, and does not waive commission. Message filtering is a protective measure and is not guaranteed to catch every attempt to share contact details.

7I.5 Third-Party Messaging

WhatsApp, phone calls, SMS, and similar channels are third-party services. xensco does not control their delivery, storage, or privacy practices and is not responsible for missed messages or disputes arising on those channels.

7J. VENDOR VISIBILITY, RANKING, AND DISCOVERY

xensco may determine how Vendors, services, packages, products, and other content are displayed or ranked. Ranking or visibility may be influenced by factors such as:

• Relevance to a user's search, location, and category
• Profile completeness, portfolio, verification, and packages
• Reviews, ratings, and customer interactions
• Response rate and response time
• Protected or completed bookings on the platform
• Cancellation rate and off-platform circumvention flags
• Xensco Score or similar internal performance metrics
• Paid promotional placements, featured or premium flags, where applicable
• Other platform-design or algorithmic factors

xensco does not guarantee any Vendor a particular ranking, position, number of views, enquiries, leads, bookings, or revenue. Paid promotion does not guarantee business results. xensco may change ranking methods from time to time. Xensco Score and similar metrics are internal operational scores, not credit ratings, and may be updated or discontinued.

7K. PLATFORM DATA, ANALYTICS, AND BUSINESS INSIGHTS

xensco may provide Vendors with analytics and business insights, including page views, profile visits, clicks, enquiries, engagement, booking information, and performance metrics. Such information is for business and operational use only and may contain estimates, delays, technical limitations, or discrepancies.

Vendors must not reverse engineer, scrape, extract, sell, or misuse xensco's underlying platform data, algorithms, analytics systems, or data belonging to other users. xensco retains ownership of platform-generated analytics, aggregated data, models, algorithms, and system-level insights, subject to applicable law and the rights of users and Vendors in their own information.

7L. PLATFORM FEES, SUBSCRIPTIONS, AND FEATURE CHANGES

xensco may offer free and paid plans, subscriptions, commissions, transaction fees, promotional products, Shop products, digital invitation or event-page unlocks, Done-for-You services, and other paid services. Before a paid transaction, the applicable price and material terms will be presented.

Unless otherwise stated:

• Taxes including GST may apply
• Subscription fees may renew according to the billing terms shown at purchase (including PayPal, Cashfree, or other providers)
• Failed, reversed, or charged-back payments may result in suspension of paid features
• Cancellation of a subscription may end paid features at the end of the then-current billing period unless a different rule is shown at purchase
• Expiry or cancellation of a paid Vendor publish plan may result in the Vendor website being unpublished, restricted, or downgraded
• Payment for any feature does not guarantee business results, leads, traffic, rankings, bookings, or revenue

xensco may modify or discontinue features where reasonably necessary for technical, legal, security, commercial, or operational reasons. Fees for Shop purchases, invitation unlocks, Managed Event Planning, Done-for-You, and commissions are governed by the specific section for that product and the terms shown at checkout.

7M. CONTENT AND BUSINESS INFORMATION MODERATION

xensco may review, restrict, modify, suspend, unpublish, or remove Vendor profiles, Vendor websites, packages, Shop products, reviews, social or inspiration posts, invitations, event webpages, or other content where xensco reasonably believes the content:

• Violates these Terms or applicable law
• Infringes third-party rights
• Contains fraudulent or misleading claims, fake reviews, or impersonation
• Creates a security or privacy risk
• Is abusive, defamatory, obscene, or unlawful
• Attempts to manipulate rankings or platform systems
• Facilitates commission or payment circumvention
• Creates material risk to xensco, users, Vendors, Sellers, or third parties

xensco is not required to pre-screen every piece of content. Where content is removed or an account is restricted in good faith, xensco is not responsible for resulting loss of traffic, leads, bookings, sales, reputation, or business opportunity, to the maximum extent permitted by law.

7N. NO GUARANTEE OF BUSINESS RESULTS

xensco provides discovery, marketing, communication, planning, website, marketplace, Shop, invitation, and business-management tools. xensco does not guarantee a minimum number of visitors, enquiries, leads, bookings, sales, revenue, search rankings, social-media exposure, website traffic, customer conversion, Vendor profitability, event success, or product sales.

Outcomes depend on factors outside xensco's control, including Vendor or Seller quality, pricing, availability, market demand, customer decisions, competition, location, seasonality, and economic conditions.

7O. THIRD-PARTY TOOLS AND INTEGRATIONS

xensco may integrate with or provide access to third-party services, including Cashfree, PayPal, WhatsApp, Google services (including Google Maps Platform, Google Sign-In, and Google Cloud / Firebase), advertising or analytics providers (including Google AdSense where enabled), couriers, maps, video hosts, and other external services.

Third-party services operate independently and have their own terms, privacy policies, availability, fees, and limitations. xensco is not responsible for failures, outages, policy changes, or security incidents originating from third-party services, except to the extent liability cannot lawfully be excluded.

7P. USER AND VENDOR ACKNOWLEDGEMENT OF PLATFORM ROLE

By using xensco, you acknowledge that xensco may operate several types of services, including:

1. A wedding discovery and inspiration platform
2. A vendor marketplace, messaging, quote, and lead-generation platform
3. Vendor business pages and website tools
4. Vendor business-management, analytics, and performance tools
5. Wedding planning dashboards and coordination tools
6. Digital invitation and event webpage tools, including Done-for-You design
7. A Shop for wedding-related products sold by xensco or independent Sellers
8. AI-assisted planning and content tools (Xen)
9. Other related products introduced by xensco

The legal and commercial relationship depends on the specific service being used. In some services xensco acts only as a software and hosting provider; in others it may facilitate discovery, communication, booking workflows, commissions, subscriptions, or product purchases. The terms presented at the time of a transaction, together with these Terms and the Privacy Policy, govern that relationship.

A wedding Vendor, a Shop Seller, a Host, a Guest, and a Collaborator may have different rights and duties. Using one service does not automatically grant rights in another.

7Q. WEDDING HQ AND COLLABORATIVE PLANNING TOOLS

7Q.1 Service Description

xensco may provide couples and planners with a Wedding HQ or planning workspace, which may include tasks, timelines, budgets, expenses, guest lists, seating, moodboards, notes, documents, linked invitations, and collaborator access. These tools are optional software features to help users organise an event. They are not a substitute for professional accounting, legal advice, or on-site event management unless a separate paid Managed Event Planning Service is booked under Section 7A.

7Q.2 User Responsibilities

The account holder is responsible for the accuracy of information stored in the workspace, including guest names, dietary needs, budgets, and documents. If Collaborators are invited, they may see shared plan data. You must only invite people you trust and only store personal data you have a right to store. xensco is not responsible for a Collaborator's misuse of shared access.

7Q.3 No Liability for Planning Outcomes

xensco does not guarantee that tasks, budgets, RSVP counts, or reminders are complete or error-free. xensco is not liable for missed dates, incorrect guest counts, budget mistakes, lost files, or decisions made using the planning tools. Users should keep their own backups of important information.

7R. WEDDING SOCIAL, INSPIRATION, AND USER CONTENT

7R.1 Community Features

xensco may offer Wedding Social, inspiration feeds, diaries, comments, likes, saves, collections, and user submissions. Some posts may require admin approval before they appear publicly. Users may post in their own name, anonymously, or as otherwise offered by the interface.

7R.2 Content Licence and Warranties

By submitting photos, videos, captions, comments, or other content, you grant xensco a non-exclusive, worldwide licence to host, display, moderate, and promote that content on the platform and in xensco marketing, with reasonable attribution where practicable. You warrant that you own or have permission to post the content, including permission from people appearing in photos or videos, and that you will not post stolen portfolios, fake reviews, or misleading AI-generated images presented as real wedding photography.

7R.3 Moderation

xensco may approve, reject, hide, or remove community content. xensco is not obligated to monitor all posts or comments and is not liable for content posted by users. Community features do not create an employment, agency, or endorsement relationship.

7S. DONE-FOR-YOU INVITATION AND EVENT-PAGE DESIGN

7S.1 Service Description

xensco may offer a Done-for-You (DFY) service in which users submit event details, photos, videos, music, and instructions, pay the stated fee, and xensco staff design a digital invitation and/or event webpage. Delivery windows and scope are as shown at purchase. DFY is a design and publishing assistance service. xensco is not the event organiser.

7S.2 User Warranties

You warrant that you have rights in all photos, videos, music, and names you submit, and that you have obtained any required consents from people appearing in the media. xensco may refuse or take down content that appears unlawful, infringing, or inappropriate.

7S.3 Fees, Delivery, and Refunds

Fees are as shown at checkout and are generally processed through Cashfree or another stated provider. Templates, layouts, and platform tools remain xensco's intellectual property; you receive a licence to use the delivered invitation or event page on xensco for your event. Refunds, if any, are as stated at purchase or required by law. Delay caused by missing or unusable files, or by the user's late responses, does not by itself create a refund right.

7T. ADVANCE PAYMENTS TO VENDORS

xensco may provide tools that allow a user to pay an advance or token amount toward a Vendor through a payment provider such as Cashfree. Unless expressly stated otherwise at checkout, such a payment is an advance toward the Vendor's services, not an xensco escrow account and not a purchase of xensco wedding-production services.

xensco is a payment facilitator only for this feature. Refunds of advances, non-performance, and remaining balances are primarily between the user and the Vendor. xensco is not liable for Vendor failure to deliver. Minimum and maximum amounts, if any, are shown in the product. Chargebacks or suspected fraud may result in investigation and account action.

8. ACCEPTABLE USE POLICY

You agree not to use xensco Services to:

• Violate any applicable law or regulation in India
• Infringe upon intellectual property rights of others
• Harass, abuse, threaten, defame, or intimidate other users or xensco staff
• Transmit spam, malware, viruses, or harmful code
• Engage in fraudulent, deceptive, or illegal activities
• Impersonate another person or create false identities
• Collect personal information of other users without consent
• Disrupt platform functionality or security
• Reverse engineer, scrape, or circumvent platform protections, including contact-unlock, message-masking, ranking, or commission systems
• Resell xensco Services or leads to third parties
• Engage in commercial activities not authorized by xensco
• Post misleading, false, or defamatory content

9. PRICING AND PAYMENTS

9.1 User Fees

Creating an account and searching for vendors through xensco is generally free. Some features are paid, including Managed Event Planning, custom business-website publishing, premium invitation or event-webpage unlocks, Done-for-You design, Shop purchases, and any other product whose price is shown at checkout. Paid features are optional and will be communicated before you pay.

9.2 Vendor and Seller Fees

Vendors pay commissions and platform fees as described in Sections 3 and 7G, and may pay subscriptions or publish fees as described in Sections 7B, 7E, and 7L. Shop Sellers may pay Shop commissions or other fees shown in the Seller portal. Rates may be modified with reasonable prior notice, including 30 days' notice where required for an existing ongoing program.

9.3 Payments Facilitated Through xensco

xensco may collect or facilitate certain payments through third-party providers (including Cashfree and PayPal), such as:

• Shop orders
• Vendor website publish plans and subscriptions
• Invitation, event-webpage, or Done-for-You fees
• Managed Event Planning fees
• Vendor commission invoices
• Optional advance or token payments toward a Vendor

Except where xensco is itself the seller of a Shop product or a stated xensco service, remaining payments for wedding services between a customer and a Vendor are the parties' own responsibility. xensco is not a bank or escrow agent unless a specific product says otherwise. xensco is not responsible for disputes over Vendor service quality, remaining balances, or off-platform payments, except for the platform fees actually paid to xensco and any mandatory legal duties.

9.4 Taxes

You are responsible for all applicable taxes, GST, and duties related to your use of xensco Services. Commission amounts, subscriptions, and Shop prices are subject to applicable Indian taxes as per law.

10. LIMITATION OF LIABILITY

IMPORTANT: PLEASE READ THIS SECTION CAREFULLY

10.1 Disclaimer of Warranties

XENSCO SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

• MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
• ACCURACY, COMPLETENESS, OR TIMELINESS OF CONTENT
• UNINTERRUPTED OR ERROR-FREE ACCESS
• SECURITY OR PROTECTION AGAINST DATA LOSS
• QUALITY OR RELIABILITY OF VENDOR SERVICES

10.2 Exclusion of Liability

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW, XENSCO SHALL NOT BE LIABLE FOR:

• Any direct, indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunity
• Service disruption or platform downtime
• Vendor or Seller misconduct, fraud, poor service quality, or product defects
• User disputes with vendors, sellers, hosts, or other users
• Breach of vendor or seller agreements, or non-payment between those parties
• Content provided by vendors, sellers, hosts, guests, or other users
• Any claims arising from vendor-user or seller-buyer relationships (which are independent of xensco, except for platform fees paid to xensco)
• Courier delays, COD issues, or third-party payment-provider outages

Even if xensco has been advised of the possibility of such damages.

10.3 Liability Cap

To the fullest extent permitted by law, xensco's total liability under these Terms shall not exceed the total amount paid by you to xensco in the 12 months preceding the claim, or ₹5,000, whichever is greater. This cap does not apply in cases of willful misconduct or fraud by xensco.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless xensco and its officers, directors, employees, and agents from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your breach of these Terms or applicable law
• Your use of xensco Services in violation of these Terms
• Your content, submissions, or conduct on our platform
• Your disputes with vendors or other users
• Vendor content that you provide or authorize
• Your infringement of third-party intellectual property rights

12. USER CONTENT AND CONDUCT

12.1 User Reviews and Feedback

Users may post reviews, ratings, and feedback about vendors. By posting, you grant xensco a perpetual, worldwide license to use such content for platform operations and marketing.

12.2 Review Authenticity

You warrant that any reviews you post are:

• Based on genuine experience with the vendor
• Truthful and not misleading
• Not defamatory or obscene
• Not promotional content from competitors
• Not paid-for reviews or false testimonials

12.3 Content Moderation

We reserve the right to remove, edit, or flag content that violates these Terms, is false, offensive, or potentially illegal. However, we are not obligated to monitor or review all user content.

13. DISPUTE RESOLUTION

13.1 Vendor-User Disputes

xensco is not responsible for disputes between vendors and users. Such disputes must be resolved directly between the parties through negotiation, mediation, or legal action. xensco reserves the right to facilitate communication but has no obligation to do so.

13.2 Platform-Related Disputes

If you have a dispute with xensco regarding our Services, Terms, or policies:

• Contact us at xensco.com@gmail.com with details of your complaint
• We will investigate and respond within 30 days
• If unresolved, you may pursue legal remedies available under Indian law

13.3 Jurisdiction and Governing Law

These Terms are governed by and construed in accordance with the laws of India. You and xensco consent to the exclusive jurisdiction of courts in India for any legal proceedings. Nothing in these Terms shall be construed as waiving India's mandatory jurisdiction for such proceedings.

14. DATA STORAGE AND INTERNATIONAL TRANSFERS

14.1 Third-Party Service Providers

xensco is designed primarily for users and Vendors in India. We use third-party service providers including Firebase (Google Cloud), Amazon Web Services (AWS), and other international cloud platforms for hosting, storage, backup, and technical infrastructure. These providers process and store your Personal Information on servers located outside of India.

14.2 International Data Storage

By agreeing to these Terms and using xensco Services, you acknowledge and consent that:

• Your Personal Information may be transferred to and stored on servers located in the United States, Europe, and other countries outside India
• Your data may be processed by service providers in jurisdictions outside of India
• Your information will be subject to the data protection laws of countries where servers are located
• Different data protection standards may apply in these jurisdictions compared to Indian law

Data Storage Notice: Your account information, vendor profiles, user inquiries, payment information, and all platform data are stored on Firebase (Google Cloud Infrastructure) and similar cloud providers with data centers located outside India, including in the United States and Europe.

14.3 Security and Compliance

We implement the following protections:

• Data encryption in transit (HTTPS/SSL protocol)
• Data encryption at rest where technically feasible
• Data processing agreements with all third-party providers
• Contractual requirements for compliance with applicable Indian laws
• Regular security audits and assessments

14.4 Your Acceptance

Your continued use of xensco Services constitutes your express consent to the international transfer and storage of your Personal Information. If you do not consent to data being stored outside India, you must not use our Services.

15. LIMITATION OF SERVICES

15.1 Geographic Scope

xensco Services are designed primarily for users and Vendors in India. Where international payment options are expressly offered (for example PayPal for certain publish plans), those features may be used as shown at checkout. We are not responsible for use of our Services outside the regions we support, or for cross-border disputes beyond applicable law.

15.2 Service Interruptions

We do not guarantee uninterrupted access to our platform. We may suspend or limit Services for:

• Maintenance, updates, or security purposes
• Violations of these Terms or applicable law
• Technical issues or service disruptions
• Government orders or legal requirements

15.3 Third-Party Services

Our platform may integrate with third-party services (payment gateways, social media, etc., including vendor discovery services such as Google Maps Platform APIs). We are not responsible for third-party service failures, outages, or policy violations.

15A. FORCE MAJEURE

xensco shall not be liable for failure or delay in performance of any obligations under these Terms if such failure results from events beyond our reasonable control, including but not limited to natural disasters, acts of government, internet outages, pandemics, vendor cancellations, labor disputes, or other unforeseen circumstances.

16. TERMINATION

16.1 User Termination

You may terminate your account at any time by contacting xensco.com@gmail.com. Upon termination, you lose access to your account, but xensco may retain your data as permitted by law.

16.2 xensco Termination

We may suspend or terminate your account and access to Services without notice if:

• You violate these Terms or applicable law
• You engage in fraud, harassment, or harmful conduct
• You fail to pay commissions, subscriptions, or other fees due to xensco (for Vendors or Sellers)
• You attempt to circumvent contact protection, ranking, or commission systems
• We receive complaints about your behavior

16.3 Effect of Termination

Upon termination, all rights and licenses granted to you under these Terms immediately cease. However, the following survive termination:

• Sections regarding liability limitations and indemnification
• Payment obligations for past commissions or fees
• Intellectual property provisions
• Dispute resolution and governing law provisions

17. INTELLECTUAL PROPERTY

17.1 xensco Ownership

All xensco platform content, including logos, design, software, layout, and original content, is owned by xensco or its licensors and protected by copyright, trademark, and other intellectual property laws.

17.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use xensco Services for personal, non-commercial purposes. You may not:

• Copy, reproduce, or distribute platform content without permission
• Reverse engineer or decompile our software
• Create derivative works from our content
• Sell, rent, or lease access to our Services

17.3 Vendor Content Ownership

Vendors retain ownership of their original content (photos, portfolios, descriptions). By uploading to xensco, vendors grant xensco the rights described in Section 4.

18. MODIFICATIONS TO TERMS

We may modify these Terms at any time. Material changes will be communicated via email or prominent website notice. Your continued use of xensco Services following notification of changes constitutes acceptance of modified Terms. It is your responsibility to review these Terms periodically for updates.

19. COMPLIANCE WITH LAW

You agree to comply with all applicable Indian laws, regulations, and rules, including but not limited to:

• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023
• Indian Contract Act, 1872
• Consumer Protection Act, 2019
• GST rules and tax regulations
• All relevant state and local laws

20. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, the provision shall be severed. The remaining provisions shall continue in full force and effect.

21. ENTIRE AGREEMENT

These Terms and our Privacy Policy constitute the entire agreement between you and xensco regarding your use of our Services and supersede all prior agreements, understandings, and communications, whether written or oral.

22. CONTACT INFORMATION

For questions, concerns, or to exercise your rights under these Terms, please contact:

xensco

Email: xensco.com@gmail.com

Jurisdiction: India